Services

This page provides an overview of the services I can provide, details of my accreditations and links to case studies of projects I have worked on.

User Documentation

• Standard Operating Procedures (SOPs)
• User Manuals
• Online Help
• Quick Reference Guides
• Installation Guides
• Functional Walkthrough Videos

Go the Documentation case study page to see an example of my work.

I have a BA (hons) in Technical Communications.

E-learning and Instructional Design

• Learning Needs Analysis
• Curriculum Design
• Course Design
• E-learning content design, development and implementation

Go to the E-learning case study page to see an example of my work.

Business Analysis

• Project / User Needs Analysis
• Requirements Gathering and Documentation
• Specification Development and Validation
• Solution Verification – Design and Implementation

I hold the BCS Certificate in Business Analysis Practice.

Project Management

• Project Management from Initiation to Delivery and Close Down
• Project Planning and Execution
• Prince2 and Agile methodologies

I hold:

• PRINCE2® Foundation Certificate in Project Management
• PRINCE2® Practitioner Certificate in Project Management

Go to the Business Analysis and Project Management case studies page to see a description of the approaches I take and the tools I use.

Alternatively, contact me directly and let’s discuss how I can support you.