This page provides an overview of the services I can provide, details of my accreditations and links to case studies of projects I have worked on.


User Documentation

  • Standard Operating Procedures (SOPs)
  • User Manuals
  • Online Help
  • Quick Reference Guides
  • Installation Guides
  • Functional Walkthrough Videos

Go the Documentation case study page to see an example of my work.

I have a BA (hons) in Technical Communications.

E-learning and Instructional Design

  • Learning Needs Analysis
  • Curriculum Design
  • Course Design
  • E-learning content design, development and implementation

Go to the E-learning case study page to see an example of my work.

Business Analysis

  • Project / User Needs Analysis
  • Requirements Gathering and Documentation
  • Specification Development and Validation
  • Solution Verification – Design and Implementation

I hold the BCS Certificate in Business Analysis Practice.

Project Management

  • Project Management from Initiation to Delivery and Close Down
  • Project Planning and Execution
  • Prince2 and Agile methodologies

I hold:

Go to the Business Analysis and Project Management case studies page to see a description of the approaches I take and the tools I use.

Alternatively, contact me directly and let’s discuss how I can support you.